Cancellation Policy

1. How to cancel

1. Sign in to your Veloce account.
2. Open Account.
3. Select Change or cancel plan.
4. Choose Continue to cancellation.
5. Review the effective date in Stripe and confirm.

You may go directly to app.tryveloce.com/cancel. If you cannot access your account, email billing@tryveloce.com from the address associated with the subscription.

2. Trial cancellation

Cancel before the end of the 14-day free trial to avoid the first monthly charge. Your trial end date appears in your account and in Stripe Checkout. When a trial is canceled, access generally continues through the displayed trial end date unless the confirmation screen states that cancellation is immediate.

3. Paid subscription cancellation

Paid subscriptions renew monthly. Unless the cancellation confirmation states otherwise, cancellation takes effect at the end of the current paid billing period. You can continue using the service until that date, and no further renewal charge will be made.

4. Downgrades

Pro customers may choose to downgrade to Basic instead of canceling. Stripe will show the effective date, price, and any proration before you confirm. A downgrade is optional and is never required to reach the cancellation control.

5. Refunds

Except where required by law or expressly stated in writing, subscription payments are non-refundable and unused time is not prorated. If you believe a charge was unauthorized or resulted from an error, contact billing@tryveloce.com promptly so we can investigate.

6. Failed payments and account access

If a payment fails, Stripe may retry the payment and notify you. Veloce may limit access until billing is resolved. Canceling does not erase amounts already due or reverse charges processed before the effective cancellation date.

7. Confirmation

Stripe will display and record the cancellation or plan-change confirmation. Keep that confirmation for your records. Your Veloce account will reflect the updated subscription after Stripe sends the billing event.